Your privacy

What we collect and why

When you order or contact us, we collect the name, email, phone number, delivery address, order details and messages you provide. Return enquiries may include product photos and delivery records. We also receive payment status and delivery updates from our providers.

We use this information to process orders, arrange delivery, handle returns and enquiries, prevent fraud, maintain business records and meet legal obligations. Without necessary contact and address details, we may be unable to fulfil an order. General enquiries can be made without an order number.

Payments and service providers

WordPress and WooCommerce manage the store on Hostinger hosting. Stripe handles payment details on its hosted payment page; ONE · BED does not receive or store your full card number or security code.

We share only information reasonably needed with our fulfilment supplier, delivery carriers, payment, hosting and support providers, and professional advisers or authorities where necessary or legally required. We do not sell your personal information.

Technology providers may process information outside Australia, including in the United States, India, the United Kingdom, the Netherlands, Lithuania and Cyprus. Provider locations and safeguards are described in the Stripe privacy notice and Hostinger privacy notice. We assess new providers before sharing customer information.

Cookies and website data

Cookies support checkout, security and your selected language. The language preference is stored for up to one year. Our hosting tools may process IP addresses, browser/device details and usage logs for website operation, security and performance. You can manage cookies in your browser; blocking essential cookies may prevent checkout from working.

Marketing messages will only be sent with appropriate consent, with a way to unsubscribe. Order and service messages are separate.

Keeping your information

We restrict access to customer records and use reasonable security measures. Records are retained for order fulfilment, support, disputes and applicable legal or tax requirements, then deleted or de-identified when no longer needed. Please avoid including card details, identity documents or unrelated personal information in enquiries or photos.

Access, corrections and complaints

Use our Contact form to ask about your information, request access or correction, or raise a privacy concern. We may need to verify your identity. We aim to respond within 30 days and will explain any delay or lawful reason for refusing a request.

Updates to this notice will be dated and published here.