Returns & Warranty

Change-of-mind returns

• Request a return through our Contact form within 3 calendar days of receiving your order. Include your order number and reason for return.
• Items must be unused, unassembled, unmodified and complete, with all supplied parts and original packaging intact and suitable for resale.
• Wait for written return approval, the correct return address and carrier instructions. Do not send goods to the supplier without these details.

An approved full-order return attracts a 20% restocking fee on the total original order amount ($51.80 on a $259 order). If we agree to a partial return, the fee applies only to the value of the returned items. You pay the agreed return freight. We do not retrospectively deduct the included outbound delivery cost.

Pack securely and keep evidence

Hand the return to the carrier securely packed, with the original packaging complete and properly closed. Photograph the items, parts and sealed packages before handover, and retain the collection receipt or tracking details until the return is resolved.

These records help establish condition and responsibility if damage occurs in transit. We will assess any issue using the available evidence and explain the outcome. For change-of-mind returns, damaged, incomplete or unsuitable items may be declined with reasons; no unexplained deductions apply.

After inspection and approval, refunds go to the original payment method. We will confirm the refund amount and when it is submitted; bank processing times vary.

Faults, damage and your consumer rights

The Australian Consumer Law applies to every purchase. Depending on the problem, you may be entitled to repair, replacement, refund or compensation. A major failure generally allows you to choose a refund or replacement; a minor fault can be remedied within a reasonable time.

The 3-day window, original-packaging condition and restocking fee do not apply to statutory remedies. Your order number or other reasonable proof of purchase is acceptable. Photos help assessment, but missing photos do not automatically invalidate a claim. Contact us to arrange safe return or collection; we cover reasonable costs where legally required, including collection of a faulty bulky bed frame where return would involve significant cost.

Supplier warranty

Any additional supplier warranty depends on the valid written warranty supplied for your product and its applicability to purchases from ONE · BED. We do not promise a separate fixed warranty period unless confirmed with your order. Any warranty or promise made when you purchased remains applicable.

Contact ONE · BED with your order details for assistance.